Shipping & returns


To send

We use PostNL for our shipments. If you order before 14:00 the package will be sent the same day with PostNL and delivered the next day. Please note that no orders are shipped on Saturdays and Sundays, so the orders placed on the weekend will be shipped on Monday.

For the delivery times for packages abroad please click here .

The delivery costs below are always updated in the shopping cart. The costs as shown in the shopping cart are the most up-to-date.

Shipping costs Netherlands  
0-49.99 Euro
from 50 Euro
4.95
free

 

Shipping costs Belgium and Germany  
0-40 Euro
> 40-50 Euro
from 50 Euro
4.95
3.95
2.95

 

Shipping costs AT / CZ / DK / FR / GB / IT / LU / SE  
0-20 Euro
> 20-50 Euro
> 50-100 Euro
from 100 Euro
12.95
7.95
2.95
free


For other countries, depending on the order value and weight, a price is given when you pay for the payment, so that you can still check it. We ship to many countries around the world. Please contact us if a country is not automatically indicated in the shopping cart.

 

 

Send refrigerated

Cooling is recommended at temperatures above 20 ℃. A cooling element and insulation shipping box is added to your shipment.

On sunny days, a safe crossing of chocolate without cooling can not be guaranteed.

The extra price for this depends on the size of the order, but amounts to about 3.95 Euro.

 

Returns

For hygienic and food safety considerations, you can only return the non-food products. If a product is unexpectedly damaged or has not arrived at the desired quality, please contact our customer service (shopservice@chcocompany.com).

Below you can download the model form right of withdrawal and fill in if you wish to make use of it:

https://www.webwinkelkeur.nl/webwinkel/voorbeeld-modelformulier-revroepingsrecht/

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