Shipping & returns


Shipping

We use TNT/PostNL for our shipments.  You can check delivery times on the site of postNL via this link.  Delivery charges are constantly being updated to the latest tariffs.  The rates shown in the shopping cart are the most actual ones.

Shipping cost Netherlands
0 - 9,99 Euro
10-24,99 Euro
25 - 49,99 Euro
from 50 Euro
3,95
2,95
1,95
free

Shipping cost Belgium and Germany  
0-20 Euro
>20-40 Euro
>40-50 Euro
from 50 Euro
7,50
4,95
3,95
2,95

Shipping AT/CZ/DK/FR/GB/IT/LU/SE
0-20 Euro
>20-50 Euro
>50-100 Euro
from 100 Euro
12,95
7,95
2,95
free

For other countries we provide a shipment quote during checkout, since it often depends on final price and weight of the package.  You will never be charged until you see the final cost including shipping.  Since we do ship almost world-wide, please do contact us in case your country does not get automatically quoted.


Shipping to a pickup location (Netherlands only)

For shipments in the Netherlands, you can also choose to pick up the package At a PostNL pickup location. Click here to choose a pickup location , then fill in the address of the pickup location as the delivery address on our site.

A large part of these locations are also evenings and open weekends. For this service you will be charged the standard shipping.

Once you get a message that your order is shipped, the package is (in most cases), available the next day from 4PM. If  you leave your mobile number with your information, your will also receive a
notification by SMS when you get your order, otherwise you can expect an e-mail.

Cooled shipping

It is advised to select cooled shipping when temperatures exceed 20C during Summer.  Hotchocdips or spreads do not require this, all other chocolate however does.  We add a frozen gelpack and insulated packaging to your order.  This will protect the shipment for a 24 to 36 hour transit timeframe.


Returns

For hygienic and food safety reasons, you can only send back the non-food products. If a product is accidentally damaged or has not arrived with the desired quality, please contact our customer service (shopservice@chcocompany.com).